The processing time for this is estimated to be 4 -12 weeks  (this excludes any weekends, potential holidays and breaks). It might be done sooner, but adding some cushion in case there are issues like materials out of stock, or any unforeseen mishaps. 

For ready-to-ship items, please allow 2-5 business days (this excludes any weekends, potential holidays and breaks). If you place your order during high volume time, packing your order can take up to an extra time. If you place a made- to-order item(s), your entire order will ship when everything is completed.

Shipping time is excluded from processing time.

Please read our shop policy for more information.

These are custom made-to-order items. Due to variation in the fabric's pattern and the brightness of your screen, your item may look a little different from what is shown above. The bandanas that are made from Pendlenton fabric will all look different and will not look like the product photo due to the nature of the design and fabric. We try our best to portray the item as it appears in person.

Be sure to check your gear often for signs of wear and tear. helloshibe is not responsible for damages due to scratching, chewing, pulling, etc. Once purchased, it is up to the owner to check the condition of their pet's gear before each use.

helloshibe is not liable for any injuries to your pet due to accidents, misuse, etc. Please keep an eye on your pet when accessories are worn. 

If you are unsure or have any questions, please ask before purchasing. We DO NOT give refunds or exchange on any of our products.

Please read our shop policy for more information.

Recycled Canvas: Either hand wash or gently scrub your gear using a toothbrush or dish brush etc with cold water and mild detergent then air dry

Suede & Brocade: Use a damp soft cloth and gently wipe the dirty area on your collar.

Cotton & Water Repellent:  Hand wash using mild detergent and cold water then air dry.

Wool: Pendleton fabric is NOT machine washable and needs to be dry cleaned. If you need to clean your collar, we suggest hand washing with cold water when needed. If you start to notice any pills on your collar, there are a number of products that are available to help you remove it (i.e. a pill remover).

Leather:  Your leather will last many years so take good care of it and get better with age. To keep your leather looking at its best regular care and conditioning is needed. First, wipe down your collar with a damp, soft cloth. Then, spread the saddle soap on the leather and allow it to absorb for a bit. Lastly, wipe it dry with another lint free, unmoistened cloth. After your collar is dry completely, use a quality conditioner on it.

Biothane:  Hand wash using mild detergent and cold water then air dry. 

Please read our shop policy for more information.

• Metal Buckle: Either a gold, silver or black side release buckle with matching hardware. It functions as a classic flat collar.  
• YKK Buckle: Black plastic side release buckle and hardware color of choice. It functions as a classic flat collar.
• Martingale: A classic collar that is used for training and for dogs that are escape artists. Slips over your dog's head and when pulled the collar will tighten to prevent the dog from backing out of the collar. There is a small loop in the front where you will clip your leash and tighten around the dog’s neck when tension is applied.
• Limited Slip: One of the best sellers in the shop. This collar slips over our dog’s head and will tightens when pulled like a martingale collar (prevents the dog from backing out of the collar). Unlike the classic martingale collar there is no small loop in the front, but it is part of the entire collar.
• Slip: Similar to both the martingale and limited slip where the collar will tightens when tension is applied but this style is NOT adjustable and custom made to fit your dog’s head/neck.
• Dual Buckle: This is a classic flat collar, but has two buckles (metal side release and roller buckle).