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FREE SHIPPING FOR DOMESTIC ORDERS OVER $150 USD & $300 FOR INTERNATIONAL ORDERS
All helloshibe products are handmade to order in our home in California. Please allow us time to cut, make, and package your order. Our processing time is approximately 4-12 week before your order is shipped, but exclude any weekends or holidays and can change at any given time. It might be done sooner, but adding some cushion in case there is a shipping issues, materials out of stock, or any unforeseen mishaps.
During holidays, sales, and new collection launch weeks, processing times will increase. Processing time is separated from shipping time.
Yes we do! Delivery times will vary depending on the country. Most of our international customers have received orders within 2-4 weeks.
Please note that international customers are responsible for any customs fees. If the package arrived and you refuse to pay for the custom fee, a refund will be given once we get the package back. The amount you will be getting back will be the original amount paid minus shipping to you minus any fees/shipping for the package to be sent back to helloshibe.
You will receive tracking information once your order has shipped. With COVID-19, shipping times may be impacted.
Once the package is dropped off to UPS, USPS, or DHL, we are no longer responsible for package. If it is lost, stolen, or damaged, it will be your responsibility to contact either USPS, UPS or DHL to file a claim for your package.
If you have a question about delivery or other tracking issues once you receive an email notification from us, please contact USPS here.
Because all of our products are made to order, we do not accept returns or exchange unless you receive a faulty product.
Please note if you order the wrong item, any adjustments needed, etc, that the return shipping cost of the item(s) will be at the buyer’s expense as well as the shipping cost for helloshibe to ship it back to the buyer. An additional cost will be charged if you need substantial changes, i.e. changing hardware.
It is the buyer’s responsibility to inspect the product upon receiving to ensure there are no faults. If buyer does not contact Helloshibe within 5 days of delivery, it is to be assumed the buyer accepts the product as is and returns and exchanges will not be accepted. If you have a question about delivery or other tracking issues once you receive an email notification from us, please contact USPS here.
All sale items are FINAL.
Shipping cost is determined by weight and price accordingly to USPS, UPS, FedEx, and DHL
Discount or promotional codes
cannot be combined.
If the item, you ordered is out of stock before we get to your order. You will receive an email with two options:
We currently do not offer rush order. We apologize for any inconvenience.
Yes, please fill out the form right here.
Due to the brightness of your screen, the item may look a little different from what is shown. We try our best to portray the item as it appears in person.
Please make sure to check the description for each listing regarding how the product will look like.
Currently we are not looking for any sponsors, or models.
Black hardware will scrape and wear off by friction or erosion. With black hardware or painted color hardware in darker shades, scratches will show up much more due to the sharp contrast.
Please join the helloshibe
rewards program to collect points on each of your purchase and to use them to redeem cash + discount codes.