Yes we do! Delivery times will vary depending on the country. Most of our international customers have received orders within 2-4 weeks.

Please note that international customers are responsible for any customs fees. If the package arrived and you refuse to pay for the custom fee, a refund will be given once we get the package back. The amount you will be getting back will be the original amount paid minus shipping to you minus any fees/shipping for the package to be sent back to helloshibe.

You will receive tracking information once your order has shipped. With COVID-19, shipping times may be impacted.

Once the package is dropped off to UPS, USPS, or DHL, we are no longer responsible for package. If it is lost, stolen, or damaged, it will be your responsibility to contact either USPS, UPS or DHL to file a claim for your package.

If you have a question about delivery or other tracking issues once you receive an email notification from us, please contact USPS here.

Because all of our products are made to order, we do not accept returns or exchange unless you receive a faulty product.

Please note if you order the wrong item, any adjustments needed, etc, that the return shipping cost of the item(s) will be at the buyer’s expense as well as the shipping cost for helloshibe to ship it back to the buyer. An additional cost will be charged if you need substantial changes, i.e. changing hardware.

It is the buyer’s responsibility to inspect the product upon receiving to ensure there are no faults. If buyer does not contact Helloshibe within 5 days of delivery, it is to be assumed the buyer accepts the product as is and returns and exchanges will not be accepted. If you have a question about delivery or other tracking issues once you receive an email notification from us, please contact USPS here.

All sale items are FINAL.

Shipping cost is determined by weight and price accordingly to USPS, UPS, FedEx, and DHL

Discount or promotional codes
cannot be combined. 

If the item, you ordered is out of stock before we get to your order. You will receive an email with two options:

• Choose a new item with similar price
• Receive a full refund for the item